Selection of the best bots for your e-commerce site

March 22, 2024

In the field of e-commerce, companies must constantly innovate to stand out and offer an optimal customer experience. The integration of conversational bots on your e-commerce site can prove to be a major strategic asset for boosting your sales, improving customer satisfaction and optimizing your sales process. Here is a complete and comparative guide to help you select the best bots for your e-commerce site.

Key features of bots for e-commerce:

During your research, it is important to target bots with functionalities that precisely meet the needs of your e-commerce business. This is why you must follow the guide to create a chatbot: tools and tips. We can identify several among the essential functionalities to look for.

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Personal e-commerce assistant

Imagine that your customers can enjoy a smooth and personalized purchasing experience as soon as they arrive on your e-commerce site. This is precisely what an e-commerce personal assistant can offer you. This type of bot acts as a real guide for your visitors, allowing them to navigate easily and quickly find what they are looking for.

Chatbot for customer service

Customer service is an essential pillar of the success of any e-commerce business. Providing responsive, quality support to your customers is a decisive step in maintaining their satisfaction and loyalty. The customer service chatbot has emerged as an essential ally to meet this challenge by providing assistance 24/7.

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Marketing automation tool

Marketing automation is an essential lever for e-commerce companies wishing to optimize their marketing efforts and maximize their return on investment (ROI). By integrating a marketing automation tool into your strategy, you can automate repetitive tasks, target qualified prospects and precisely track the performance of your campaigns.

Sales and conversion chatbot

The sales and conversion chatbot is a real ally for e-commerce companies wishing to boost their sales and maximize their turnover. By integrating this type of bot into your website, you can qualify leads, facilitate the finalization of purchases, encourage the purchase of complementary products and generate new qualified leads

The chatbot engages in conversation with your visitors and asks relevant questions to qualify leads in real time. It collects information on their needs, their purchasing intentions and their profile, thus making it possible to identify the most promising sales opportunities.

This valuable data is then transmitted to your sales teams for personalized monitoring and optimized conversion.

Types of bots for e-commerce

Choosing the type of bot depends on your specific goals and budget.

Rule-based bots

Rules-based bots operate according to a predefined system of logic. They rely on a series of user-established rules and scenarios to determine what actions to take based on user interactions. This operating mode offers great simplicity of use and configuration.

Creating and managing rules-based bots generally does not require advanced technical skills. Intuitive interfaces and drag-and-drop tools allow users to easily define their bot's rules and scenarios without programming.

Bots based on conversational AI

Conversational AI-based bots use machine learning and natural language processing (NLP) techniques to understand the nuances of human language. They analyze the context, intent and sentiment of user queries, allowing them to offer more precise, relevant and contextual answers.

Unlike bots based on static rules, conversational bots leverage every interaction to learn and improve. They analyze past conversations, mistakes made, and user feedback to refine their understanding of the language and optimize their responses over time.

Hybrid bots

Hybrid bots combine the benefits of rules-based bots and conversational AI to provide a balance between simplicity and performance. They rely on a structure of predefined rules to handle simple, common interactions, while integrating conversational AI capabilities to handle more complex situations and unexpected queries.

This hybrid approach allows for greater flexibility and adaptability than rules-based bots alone. The rule structure can be easily modified and supplemented, while conversational AI provides a finer understanding of natural language and continuous learning capability.

Bot development platforms

Many platforms allow you to create and deploy bots for your e-commerce site. Here are some market leaders to consider:


  • Intuitive and easy-to-use platform.
  • Wide choice of features and templates.
  • Accessible pricing.

2. Chatfuel:

  • Powerful and flexible platform.
  • Suitable for developers and experienced users.
  • Large community and comprehensive documentation.


  • Complete customer communications platform.
  • Integration with other marketing automation tools.
  • Flexible pricing based on the number of users.

4. Recast.AI:

  • Platform based on advanced conversational AI.
  • Adaptable to complex use cases.
  • Requires technical expertise.

5. Botsify:

  • Intuitive, customer service-focused platform.
  • Multi-channel chat features.
  • Pricing based on the number of conversations.

Integrating bots on your e-commerce site can give you a significant competitive advantage by improving customer experience, increasing sales and optimizing your internal processes. By choosing the right type of bot and deploying it on a powerful platform, you can transform your e-commerce business and reach new heights of success.